REFUND AND RETURNS POLICY - SHOP

Overview

Our refund and returns policy, in accordance with the Spanish Law on the “Right to Desist” applies for 14 days after purchase. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. (this applies to physical and not digital or virtual products)

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer, in the case of physical products please always return to: 

Harmonic Sounds
Camí la Raconà, 12
Alcalalí, 03728
Alicante, Spain

**And please include your Mobile Phone Nº on all packages for postal or courier services.**

There are certain situations where only partial refunds are granted:

· Books with obvious signs of use
· CD, DVD,
· Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
· Any item that is returned more than 21 days after delivery (i.e., 7 days after the Right to Desist expires, and after having agreed with us the return of the item)

Refunds for Physical Products Only

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@harmonicsounds.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@harmonicsounds.com and send your item to: 

Harmonic Sounds
Camí la Raconà, 12
Alcalalí, 03728
Alicante, Spain

**And please include your Mobile Phone Nº on all packages for postal or courier services.**

Shipping returns

To return your product, you should mail your product to:  Harmonic Sounds, Camino La Racona, 12, The Dome Center, 03728 Alcalalí, Alicante, Spain

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@harmonicsounds.com for questions related to refunds and returns.